What are all the services & products covered under Managed VPS Servers?

The entire list of applications, products and services which are provided can be viewed here

What is the eligibility to purchase Managed VPS Server services?

Managed Services is available with any VPS purchased from our brand. Managed Server services can be purchased as an add-on service over your VPS.

How do I contact my Managed VPS Hosting support team?

You can directly contact your dedicated support team via a Ticket. You can create a ticket by going here. You also have the option to contact the managed VPS Hosting support team via phone and chat.

Do I get root access to my VPS Managed Server?

Yes, our Managed VPS comes with full root access, which means you have full administrative control of your server. With root access, you get complete control of your Managed VPS Server and can choose to install any software you wish to. In order to ensure a high quality of service, we would require that you provide access to our Support team at all times

Can I purchase Managed Hosting services with my existing VPS Hosting Server?

Yes, you can purchase Managed Services with your existing VPS Hosting. To purchase the product, please follow the steps mentioned below:

1. Login to your Control Panel
2. Go to Order Management View
3. Go to Manage Add-ons
4. Select ‘Managed Services’ from drop-down & proceed to checkout.

How can I transfer my website & who can help for migration related issues?

We provide assistance to transfer your contents from cPanel to cPanel, Plesk to cPanel, cPanel to Plesk and non-control panel servers to servers with cPanel/Plesk. We highly recommend you to get in touch with our migration experts to review your source server and guide you accordingly. For migration assistance, get in touch with our experts here.
For issues post migration, our migration team will recheck all server settings and help you resolve the issue(s). However, if the error on the website is related to site code or issues due to application compatibility, you should ask your web developer to check.

Do you have a backup & recovery solution for VPS Hosting?

Yes. We offer Acronis Cyber Backup & recovery solution for your VPS hosting, which can be purchased at an additional cost.

- Acronis backup helps to take full or incremental backups of database, files, mailboxes & disks regularly, depending upon daily, weekly, monthly frequency selected.
- The VPS backup data can be restored instantly & quickly, and is also completely secure against ransomware.
- Acronis backup is available for USA & Asia server locations. On purchase of incremental backup volume, the new volume will be added to an existing Acronis panel (depending on the location)
- Acronis Backup add-on is available in the purchase flow for our new customers and in the control panel for our existing customers.
- Acronis Cyber Backup add-on is not covered under the money back guarantee refund policy.
- The tenure & renewal cycle of Acronis backup is not dependent on the tenure of the VPS hosting purchased