What are all the services & products covered under Managed Dedicated Servers?

The entire list of applications, products and services which are provided can be viewed here

What is the eligibility to purchase Managed Web Server?

Managed Services is available with any Dedicated Server purchased from our brand. Managed hosting services can be purchased as an add-on service over your Dedicated Server.

How do I contact my Managed Dedicated Hosting support team?

You can contact the support team via phone and chat. You can also contact your dedicated support team by created a Ticket here.

Is there a refund policy available with Managed Hosting Servers?

The Managed Server Hosting product is not covered under the money-back guarantee policy.

Do I get root access to my Managed Dedicated Server?

Yes, you get full root access with your Managed Dedicated Hosting, which means you have full administrative control of your Dedicated Server. With full root access, you get complete control of your Hosting Managed Server and can choose to install any software you wish to. In order to ensure a high quality of service, we would require that you provide access to our Support team at all times.

Can I purchase Managed Hosting services with my existing Dedicated Server?

Yes, you can purchase Managed Services with your existing Dedicated Server. To purchase the product, please follow the steps mentioned below:
1. Login to Control Panel
2. Go to Order Management View
3. Go to Manage Add-ons
4. Select ‘Managed Services’ from drop-down & Proceed to checkout

Do you offer Managed Services for Windows Dedicated Servers also?

Currently Managed Services are offered only on Linux Dedicated Servers.

How can I transfer my website & who can help for migration related issues?

We provide assistance to transfer your contents from cPanel - cPanel, Plesk - cPanel, cPanel - Plesk and non-control panel servers to servers with cPanel/Plesk. We highly recommend you to get in touch with our migration experts to review your source server, who will guide you accordingly.
For migration assistance, get in touch with our experts here.
For issues post-migration, our migration team will recheck all server settings and help you resolve the issue(s). However, if the error on the website is related to site code or issues due to application compatibility, you should ask your web developer to check

Do you have a backup & recovery solution for Dedicated Servers?

Yes. We offer Acronis Cyber Backup & recovery solution for your Dedicated Server, which can be purchased at an additional cost.

- Acronis backup helps to take full or incremental backups of the database, files, mailboxes & disks regularly, depending upon the daily, weekly, and monthly frequency selected.
- The Dedicated Server backup data can be restored instantly & quickly and is also completely secure against ransomware.
- Acronis backup is available for USA & Asia server locations. On purchase of incremental backup volume, the new volume will be added to an existing Acronis panel (depending on the location).
- Acronis Backup add-on is available in the purchase flow for our new customers and in the control panel for our existing customers.
- Acronis Cyber Backup add-on is not covered under the money-back guarantee refund policy.
- The tenure & renewal cycle of Acronis backup is not dependent on the tenure of the Dedicated Server purchased.