Website and Database Backup on Xcitium

CodeGuard to Xcitium FAQ

Moving an Order from one Customer Control Panel to another

This article provides a complete guide to moving a domain or order to another BigRock customer account. It outlines the required checklist, step-by-step process, supported and unsupported scenarios, domain-specific exceptions, and contact detail rules. It also explains common reasons why a move may fail, related error messages, and how to resolve them, along with important notes on product limitations and configuration impacts.

Installing an SSL on cPanel

This article explains how to issue/reissue and install an SSL certificate on cPanel for customers who have hosting with or without an SSL product.

Configuring DNS Records for Google Workspace

This guide explains how to set up Google Workspace email by adding the required DNS records — MX, SPF, DKIM, and DMARC. After updating the records, allow some time for DNS propagation and then verify the setup in the Google Workspace Admin console.

SSL Verification Methods

BigRock verifies domain ownership using Email, CNAME or HTTP file upload methods before issuing an SSL certificate.

Email Setup Guide for Google Workspace

This article explains the steps to create and manage email accounts using Google Workspace. It covers how to add new email IDs, access mail, and manage mail accounts through the respective control panels and login URLs.

Alternate methods for Domain Control Validation (DCV)

SSL certificates are issued only after completing Domain Control Validation (DCV), which verifies domain ownership using one of three methods—email verification, uploading a validation file via HTTP/HTTPS, or adding a DNS CNAME record.

Installing an SSL on Plesk Panel

This article explains how to install an SSL certificate on the Plesk Panel, including generating a CSR, issuing or reissuing the SSL certificate, and uploading the CRT and Private Key for both hosting-only and hosting-with-SSL scenarios.

SSL Certificate Validity Change