Moving an Order from one Customer Control Panel to another

This article provides a complete guide to moving a domain or order to another BigRock customer account. It outlines the required checklist, step-by-step process, supported and unsupported scenarios, domain-specific exceptions, and contact detail rules. It also explains common reasons why a move may fail, related error messages, and how to resolve them, along with important notes on product limitations and configuration impacts.

Installing an SSL on cPanel

This article explains how to issue/reissue and install an SSL certificate on cPanel for customers who have hosting with or without an SSL product.

SSL Verification Methods

BigRock verifies domain ownership using Email, CNAME or HTTP file upload methods before issuing an SSL certificate.

Installing an SSL on Plesk Panel

This article explains how to install an SSL certificate on the Plesk Panel, including generating a CSR, issuing or reissuing the SSL certificate, and uploading the CRT and Private Key for both hosting-only and hosting-with-SSL scenarios.

Configuring DNS Records for Google Workspace

This guide explains how to set up Google Workspace email by adding the required DNS records — MX, SPF, DKIM, and DMARC. After updating the records, allow some time for DNS propagation and then verify the setup in the Google Workspace Admin console.

Email Setup Guide for Google Workspace

This article explains the steps to create and manage email accounts using Google Workspace. It covers how to add new email IDs, access mail, and manage mail accounts through the respective control panels and login URLs.

Website and Database Backup on Xcitium

SSL Certificate Validity Change

Generating a CSR and Private Key for Your Domain

This guide explains how to generate a CSR (Certificate Signing Request) and a Private Key for your domain. You will create these from your hosting control panel by entering domain details, downloading the CSR to submit for SSL, and securely saving the Private Key for installation.

Reasons Alternate DCV Methods Take Longer to Complete

Alternate DCV methods (DNS CNAME, HTTP) can take longer due to DNS propagation, CA retry logic, and missing records.