Guidelines for Secure and Effective Email Sending

How to Add or Edit DNS Records under cPanel

How to Add or Edit DNS Records under the cPanel DNS Zone Manager when the Domain is Pointed to Linux Shared Hosting Nameservers.

How to fix "mysqli_sql_exception: Access denied for user '....'@'localhost' (using password: YES)" MySQL Error

This article explains and fixes the "mysqli_sql_exception: Access denied" MySQL error, caused by a mismatch between the site's config file and the database user's actual password, and walks through resetting the password, updating the config file, and checking privileges to resolve it.

Installing an SSL on cPanel

This article explains how to issue/reissue and install an SSL certificate on cPanel for customers who have hosting with or without an SSL product.

File extensions that are not allowed as attachments

This article explains why certain file extensions are not allowed as email attachments. For security reasons, the mail server automatically rejects inbound emails containing executable, script-based, or potentially malicious file types, including those found inside compressed or archived files. These restrictions help protect users from viruses, malware, and unauthorized code execution. The article also outlines alternative methods for securely sharing files when attachments are blocked.

How do I access my shared Linux hosting via SSH?

This article explains what SSH is and outlines the steps to enable and access a server using password-based or key-based authentication.

Managing FTP Accounts in BigRock cPanel

This article explains how to create, manage, and delete FTP accounts in cPanel through the BigRock Customer Portal.

Accessing your Hosting Order

This article provides an overview of how to access and manage your hosting order through your customer panel. It explains where to find your hosting details, how to open the appropriate control panel for Linux and Windows hosting, and how to view or reset your admin credentials when needed.

How do I change the Primary domain of my hosting plan?

Steps to change the primary domain of a shared hosting plan

Ports open for outgoing connections

This article talks about the port numbers that are open for outgoing connections on our hosting servers