Managing Bulk Order Renewals

Apart from renewing domain names individually, you can view all expiring domain names and renew them in bulk from within your Control Panel.
Important notes before you begin

• Suspended orders must be unsuspended first (contact Support if needed).
• Locked domains can still be renewed.
• Orders under redemption, premium domains, or unsupported products cannot be renewed in bulk.
• You can run up to 2 bulk actions at a time.

Instructions for Customers

Log in to your BigRock Customer Control Panel.

 

Click on revert to old look on the right hand side.
You have two options to renew orders in bulk:

Option 1: Select Orders from a List

1. From the Menu, go to Manage Orders → List/Search Orders.
   This will list all orders under your customer account.
2. Select the orders you wish to renew and click the Renew button.
   
    
   

Notes:

• You can also provide a list of domain names or Order IDs via the Bulk Actions page, accessible by clicking the bulk icon on the List of Orders page.
  
• To renew more than 50 domain names, increase the Results/Page value from the drop-down menu.
  
  

Search Filters Available:
You may narrow down orders using the following filters:

• Name / Order ID: Enter a domain name or order ID.
• For Product: Select the product from the drop-down.
  Single Domain Linux/Windows Hosting → Single Domain Hosting
  Multi Domain Linux/Windows Hosting → Multi Domain Hosting
  Reseller Linux/Windows Hosting → Reseller Hosting
  
• With Status: Select Active.
  
• Expiry: Any / Expired / Expiring in specific days.
• Purchased Between: Select a start and end date.

Auto Filters:

• List All Orders
• Orders Expiring in Next 30 Days
• Expired Orders

Option 2: Enter a List of Orders

1. Go to Manage Orders → Bulk Tools → Bulk Renew.
   
    
   
   
2. Enter up to 1000 domain names or Order IDs, each on a separate line.
   
    
   
   
3. Click the Renew button.

You will be shown a Bulk Renewal Summary, displaying:

• Total number of valid orders
• Total renewal cost

Note:
Invalid or ineligible orders will be segregated and listed separately.

Invalid Orders Include:

• Suspended orders
• Locked orders
• Orders under the redemption period
• Orders already renewed for the maximum permissible tenure
• Product types not supported for bulk renewal

Important:

• Premium domains are not supported in bulk renewal.
  They must be renewed from the Domain Overview page.

Renewal Duration & Billing

• By default, orders are renewed for the minimum tenure supported by the domain extension.
  Example:
  .COM domains → 1 year
  .AU domains → 2 years
• You may modify the renewal duration for individual orders.
• The total cost updates automatically.
  
  Click Renew Orders to proceed.

Invoicing & Payment

• A Bulk Invoice will be generated.
• You can pay immediately or later via:
  My Billing → Pending Payment
• If insufficient balance is available, select a payment method and add funds.

Note:
Once processed, the system will reverse the bulk invoice and generate individual invoices for each order.
These can be viewed under:
My Billing → List/Search Transactions

Instructions for Resellers
Option 1: Select Orders from a List

1. Log in to your Reseller Control Panel.
2. Go to Products → List All Orders.
3. Select the orders to renew and click Renew.

Notes:

• Bulk Actions can also be accessed from the List of Orders page.
• Increase Results/Page to renew more than 50 domains.

Option 2: Enter a List of Orders

1. Go to Products → Bulk Tools → Bulk Renew.
2. Enter up to 1000 domain names or Order IDs, one per line.
3. Click Renew.

You will see a Bulk Renewal Summary with total orders and cost.

Invoice Options for Resellers:

• Keep Customers’ Invoices Pending: Through this option, you can choose to renew the Orders while keeping the Customers' Invoice(s) pending. This helps remind your Customer(s) to settle these Invoices.
• Do Not Create Customers’ Invoices: Select it if you wish to renew the Orders and do not want the system to generate Customers' Invoice(s). Use this option if you have already received payment for renewing these Orders.
  
  Click Renew Orders to proceed.

Tracking Your Bulk Renewal Action
You can track the status of your Bulk Renewal Action from the Running Bulk Actions page.
From this page, you can:
View the current status of your bulk renewal request
Execute or cancel Customers’ Bulk Renewal actions that are pending execution

Once the bulk renewal process is completed, you will receive a detailed report of the entire action.

Important Note
At any point in time, you can add up to 2 Bulk Actions only.
This means you will not be able to initiate another bulk action if two of the following are already running:

Bulk Registration
Bulk Transfer
Bulk Renewal
Suspend / Unsuspend
Lock / Unlock
Name Servers Modification
Contacts Modification (Customers only)
Theft Protection
Privacy Protection

If you attempt to add another bulk action while two are already in progress, you will encounter the following error message:

You already have the maximum allowed number of Bulk Operations running. Please wait for at least one to complete before starting another.

You will be able to add another Bulk Action once one of the earlier actions has been processed completely.